Collective Health Co
FAQs
General Questions
Do I need a referral to see a psychologist or dietitian at Collective Health Co.?
No, you do not need a referral to see a psychologist or dietitian. However, if you wish to claim a Medicare rebate, you will need a Mental Health Treatment Plan, Eating Disorder Treatment Plan, or Chronic Disease Management Plan from your GP.
Do you offer online or telehealth appointments?
Yes, we offer telehealth appointments for both psychology and dietetics. This allows flexibility for clients who prefer remote consultations or live outside the area.
Do you accept private health insurance?
Yes, many private health insurance providers offer rebates for psychological and dietetic services. We recommend checking with your provider to determine your level of cover.
What are your fees, and do you offer bulk billing?
We are a private billing practice and fees vary depending on the service and clinician, you can find the fees listed on our website under ‘fees’. We do not offer bulk billing.
What is your cancellation policy?
We require at least 48 hours’ notice during business hours (excluding weekends) for cancellations or rescheduling. Late cancellations or missed appointments will incur a cancellation fee. For example, if you need to reschedule an appointment on Monday at 9am, you must do so by Thursday at 9am. We kindly ask that you only book appointments you are confident you will be able to attend.
Eating Disorders
How do you approach eating disorder treatment?
We take a team-based, interdisciplinary approach, with psychologists, dietitians, and a psychiatrist working together to support recovery. Treatment is tailored to each individual and may include Cognitive Behaviour Therapy for Eating Disorders (CBT-E), Family-Based Treatment (FBT), Specialist Supportive Clinical Management (SSCM), Schema Therapy, and EMDR.
Do I have to see both a psychologist and a dietitian for eating disorder treatment?
While we strongly encourage an integrated approach, you can see either a psychologist or a dietitian depending on your needs. However, research shows that interdisciplinary care leads to better recovery outcomes.
Do you treat Avoidant Restrictive Food Intake Disorder (ARFID)?
Yes, we provide specialised support for ARFID, helping clients expand their food choices while addressing sensory sensitivities, anxiety, and nutritional concerns.
Can you help if I don’t have a diagnosed eating disorder but struggle with food and body image?
Absolutely. Many of our clients experience disordered eating or body image concerns without meeting the criteria for an eating disorder. Our clinicians can help you build a healthier relationship with food and your body.
EMDR & Trauma Therapy
What is EMDR therapy, and how does it work?
Eye Movement Desensitisation and Reprocessing (EMDR) is an evidence-based therapy that helps people process and heal from trauma by reprocessing distressing memories.
Who can benefit from EMDR therapy?
EMDR can help individuals with PTSD, childhood trauma, anxiety, eating disorders, phobias, mood disorders, and persistent negative beliefs.
Do I have to talk about my trauma in detail for EMDR to work?
No. EMDR focuses on processing memories without requiring you to discuss them in depth, making it an effective option for those who find talking about trauma distressing.
Neurodiversity (ADHD & Autism)
Do you offer ADHD or autism assessments?
Yes, we provide ADHD assessments for adults and adolescents
How can a psychologist help with ADHD or autism?
Our psychologists support executive functioning, emotional regulation, anxiety, sensory processing, and self-understanding. Therapy can help manage overwhelm, burnout, and social challenges in neurodivergent individuals.
How can a dietitian help with ADHD or autism?
Our dietitians provide nutrition strategies tailored to neurodivergence, including sensory-friendly meal planning, optimising intake for focus and energy, and addressing nutritional deficiencies that may affect mood and cognition.
Do you offer support for sensory-related eating difficulties?
Yes, we help clients navigate sensory sensitivities around food and build sustainable, enjoyable eating habits that respect individual preferences and challenges.
Couples Therapy
What types of couples do you work with?
We work with couples of all backgrounds and relationship structures, including those experiencing communication difficulties, conflict, intimacy concerns, or major life transitions.
What therapy approaches do you use in couples counselling?
We use evidence-based approaches such as The Gottman Method, Imago Therapy, Emotionally Focused Therapy, and Attachment Theory to support relationship growth.
Can couples therapy help even if we’re not in crisis?
Yes! Many couples seek therapy to strengthen their relationship, enhance communication, or prevent future challenges.
Do both partners need to attend every session?
In couples therapy, it is generally necessary for both partners to attend every session. Some clinicians may find that having a separate intake session with each partner can enhance the process. When seeing a clinician as a couple, you both are considered “the client” which is an important distinction in the context of couples therapy, and important to note for ethical and confidentiality purposes.
Women's Health
How can a psychologist support women’s health?
Our psychologists help women navigate life transitions, body image, self-esteem, perinatal mental health, fertility struggles, menopause, and relationship challenges.
How can a dietitian support women’s health?
Our dietitians provide nutrition support for Polycystic Ovary Syndrome, endometriosis, fertility, pregnancy, postpartum, menopause, and general wellbeing.
Do you provide support for postpartum mental health?
Yes, we support women experiencing postnatal anxiety, depression, birth trauma, and adjustment to parenthood.
Making an Appointment
How do I book an appointment?
You can make an enquiry via our website, call our clinic, or email our reception team.
How long is a session?
- Psychology sessions: Typically 50 minutes
- Dietitian sessions: Typically, Initial: 60 minutes, Review: 45 minutes.
How many sessions will I need?
The number of sessions you’ll need depends on your individual needs and goals. Some clients may find that a few sessions are enough, while others may benefit from longer-term support. You and your clinician will discuss this together at the start of therapy and continue to assess it throughout your sessions.
Can I request a specific clinician?
Yes, if you have a preference for a specific psychologist or dietitian, let us know, and we’ll do our best to arrange that. Based on the type of help you’re seeking, we may also suggest a clinician whose expertise aligns with your needs and availability.
What should I expect in my first session?
Your first session is an opportunity for you and your clinician to get to know each other and discuss your concerns. We’ll take time to gather your history and work together to develop an understanding of your situation, like putting together the pieces of a puzzle. This will help us create a personalised treatment plan tailored to your needs. There’s no pressure to dive into anything before you’re ready.
Your wellbeing starts here, let’s begin.
To make an appointment for a confidential consultation, please complete our Request a Booking form by clicking the button below.