Fees & Session Fee Policy

We accept private health insurance for all services. It’s advisable to check with your individual insurance provider to determine the level of cover you will receive.

If you are referred under Medicare’s Mental Health Care Plan, Eating Disorder Treatment Plan, or a Chronic Disease Management Plan, you may be eligible for rebates. Feel free to reach out to our administration staff for further information regarding rebate details.

To confirm your first appointment, we kindly request payment in advance. This ensures your booking is secured and that we can reserve this time especially for you. If you have a valid referral under a Mental Health Care Plan, Eating Disorder Treatment Plan, or Chronic Disease Management plan your rebate will be processed after you attend your initial session.

For ongoing sessions, payment is taken on the day of your appointment via EFTPOS or our secure online payment system, Ezidebit. You are also welcome to pay in cash, and we kindly ask that you bring the exact amount. Please note that missed appointments, or changes made within two business days of your scheduled session, will incur the full session fee, charged to your nominated card, in accordance with our Session Fee Policy.

We also welcome third party payers such as NDIS, Workcover and DVA.

Our Session Fee Policy is designed to support consistency in treatment and contribute to positive treatment outcomes. Here’s a summary:

• If you cancel or reschedule at least 2 business days (48 business hours) prior to your appointment, your session fee will be fully refunded or held for your rescheduled appointment.
• If you cancel or reschedule within 2 business days (48 business hours) of your appointment, the session fee is non-refundable.

We review and update our fees and policies annually to ensure that we continue to provide the best care to our clients.

If you have any questions or need further clarification on any of our fees, policies, or services, please don’t hesitate to contact us. We’re here to help you navigate the payment process and make your experience with us as smooth as possible.